Performance and capacity building

Pinnacle advises companies and governments on how to build capacity and optimise the performance of their communications function, often as part of change management or restructuring programmes.

We analyse existing competencies, teams, dynamics, systems, strategies and plans; identify issues, gaps and opportunities; propose and execute action plans; and support implementation in areas such as redesigning systems and processes, restructuring teams, and filling skills gaps.

 

Examples of capacity building work include:
  • Communication capacity audits
  • Communication situation analysis
  • Communication competency mapping
  • Employee skills assessment
  • Development of individual development plans
  • Consultant secondment and knowledge transfer
  • Communications department design and restructuring
  • Resources, structures and systems design
  • Policies, manuals, procedures, workflow
  • Team structures, roles and responsibilities