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Specialised PR skills

Pinnacle offers courses in specialised PR skills. Click on course title to view details of the course and book.
The communications function should be represented at the most senior level of any company or organisation. Delegates on this course will learn how to achieve internal buy-in for communications, building the case for its representation at board level and positioning the function, its vision, role and values at the very heart of the organisation.
This course focuses on the key PR skill of working as a communications adviser to brief and prepare a senior spokesperson before an important interview, and the practicalities of organising and facilitating media interviews. Topics include writing briefs for spokespeople with strong media insight, predicting issues and questions, preparing Q&A documents, coaching and rehearsing, liaising with media, and supporting spokespeople during interviews. Training consists of incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills, including on-camera interview practice and the opportunity to question and discuss with PR experts.
Almost every organisation or institution operates in a number of diverse and complex areas and many need – or are legally required – to communicate the work they do to different audiences who are not experts, such as publics, customers, politicians and the media. This course provides delegates with all the necessary skills, tools and tactics required to distil complex issues into a form that can be communicated effectively to non-specialist audiences without oversimplifying, patronising or losing meaning – from the development of appropriate key messages to advice on the best channels to use.
This course teaches communications professionals how to anticipate, plan, train and prepare well in advance of any negative event in order to contain and reverse negative publicity. Topics include understanding the origin and dynamics of crises, risk assessment, crisis planning, preparing spokespeople, and communication channels. Training consists of incisive briefings from experienced crisis PR professionals, case studies, role plays and workshops to build practical skills.
This course briefs communications professionals on how to react and respond effectively to a breaking news crisis that threatens their organisation’s reputation. Topics include working with the media during a crisis, internal communications in a crisis, deployment of crisis communications resources, and recovering from a crisis. Training consists of incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills.
This course coaches communications and PR professionals to defend their organisation’s reputation through strong and credible interview performances even in the most hostile and challenging media encounters at the height of a crisis. Topics include the principles of crisis communications response, the role of the spokesperson in a crisis, handling hostile questions, proactive messaging and practicalities of handling TV and radio technology. Training consists of a rolling crisis scenario including a range of media interview formats, along with briefings on core principles of crisis communications response and case studies of good and bad practice. There are incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills.
This course provides the ideas, tactics and inspiration required to create, design and deploy imaginative public relations programmes that exceed expectations. Under the guidance of seasoned PR professionals, and with a combination of case studies and practical workshops, delegates learn how to think more creatively and achieve results that may have been hard to envisage at the outset.
In this course seasoned PR professionals detail the full range of tools and materials that communications professionals and press offices can employ to effectively illustrate and support their media operations, campaigns and key messages to build an organisation’s profile, position and authority. Topics include press kits, fact sheets and case studies to expert viewpoints, placed articles and research reports.
This course focuses on communicating effectively not just with "the world outside", but in a targeted way to engage a wide range of groups within society with special characteristics, needs and expectations such as ethnic minorities, elderly, disabled, gay and lesbian people. Topics include understanding diversity, principles of diversity communications, diversity audiences and media, developing diversity communications campaigns, handling challenges, measurement and monitoring. Training consists of incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills.
Being able to conduct effective public relations campaigns in the face of sceptical or negative audiences is an essential skill for today’s PR professionals. This course explains how to engage different stakeholder groups, neutralise negative views, change perceptions and opinions, and generate positive coverage in difficult situations.
Public relations strategies, skills, case studies and best practice in the specialist field of environmental communications.

Public relations strategies, skills, case studies and best practice in the specialist field of environmental communications.

Companies and organisations which have a duty or desire to report their financial situation often need to inform a number of different audiences including the financial markets, institutions, investors, key opinion formers, consultants and regulators, not to mention customers and supporters. This course takes a strategic approach to the many different situations which may confront a communications professional in the course of financial communications, including relations with analysts, investors, employees and media. It also covers specific situations such as mergers and acquisitions, contested bids and financial calendar support.
Many different companies and organisations which have a duty or desire to report their financial situation often need to inform a number of different audiences including the financial markets, institutions, investors, key opinion formers, consultants and regulators, not to mention customers and supporters. This course takes a strategic approach to the many different situations which may confront a communications professional including analyst, investor, employee and media relations when delivering financial results, in addition to more specific situations such as mergers and acquisitions, contested bids and more general financial calendar support.
This course is designed to help organisations engage the PR agency that is right for them and get the most out of their agencies. Topics include identifying the right agencies to consider for a pitch, briefing documents, evaluating pitches and proposals, team assessment, handling difficult agency situations, relationship management and evaluation. Training consists of incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills.

PR professionals are often required to think and act like journalists, for instance when gathering information for internal communications programmes or drafting press releases and media responses. Through this course, delegates understand how to approach a topic like a journalist, learning the art of interviewing to gather the information, quotes and colour they need to create interesting and engaging internal and external public relations materials.


The importance of developing memorable, relevant, clear, concise and consistent communications messages cannot be over-emphasised. Delegates will learn how to approach this critical part of the planning process from a strategic specialist, including: how to identify and develop messages that reflect the objectives of the organisation, the role of key and supporting messages and proof points, the importance of tailoring messages for different applications and situations to ensure resonance with different stakeholders, and advice on successful deployment of messages through a range of communications tactics.


The virtual press office has become one of the most effective ways of establishing and maintaining a profile with journalists in the online age. Through this training delegates will learn how best to approach this important subject and apply the learning to their own organisation, from the best tools to use – such as press releases, images, spokespeople biographies, expert viewpoints and more – through to the key role an online press office can play in establishing authority and respect among journalists.


Thorough and effective insight and research into the media that matter most to your particular organisation is a critical part of the PR process, but is so often an after-thought or even totally neglected. Delegates will learn from a seasoned PR professional who will demonstrate the importance of media analysis through case studies and personal experience, explaining the best ways of approaching the subject, as well as demonstrating how smart analysis can markedly improve PR results.


A practical, hands-on guide to managing the media at large events such as major conferences and summits. This training represents an essential guide to the whole process, from initial planning and preparation to co-ordinating large numbers of journalists, all with differing needs and deadlines.


Often networking is taken for granted as a universal skill yet this is not the case for most people. This course cultivates a systematic approach to relationship building through personal skills and understanding of the importance of establishing and cultivating networks. Topics include principles of effective networking, tips on smart networking, resources and forums for networking, and the networking of existing contacts. Training consists of incisive briefings from experienced and effective networkers, case learning, structured discussions, role plays and practical workshops to build practical skills.


Planning and managing successful press conferences requires a specific set of skills, as well as a highly organised approach. This training covers all areas that a press conference organiser needs to consider, from invitations, liaison, materials, room layout, facilities and budget through to key message development, spokesperson selection and briefing -- and managing the event itself.


This high-level course is designed to demonstrate the role of communications strategies and tactics in responding to negative campaigns undertaken by special interest and pressure groups against particular organisations or industries, which can otherwise have a damaging impact in critical areas, from corporate reputation to consumer confidence.


Insight and understanding into the practicalities of planning and delivering successful PR campaigns at regional level.


Strategic communication plays a key role in the establishment and maintenance of strong, consistent and well respected brands. Through interactive workshops, role play and expert coaching, delegates learn how to apply the principles to their own organisation, while also considering the importance of anticipating and managing reputational threats.


This course is a comprehensive overview of the principles and practicalities of running an effective press office that will operate as an efficient machine to represent the media interests of your organisation. Topics include press office organisation, roles and responsibilities, tools and tactics, resources, online press office management, media relations, news dynamics and organisational planning. Training consists of incisive briefings from experienced PR professionals, case studies, role plays and workshops to build practical skills.


This is intensive training to provide real insight into the themes, principles and concepts that drive journalists’ news judgements. An experienced journalist trainer will provide the inside track on the media, revealing how journalists think, how different media are organised and operate, how news stories evolve and the ways in which PR professionals can influence journalists and shape the news agenda.


Many organisations today are designing and deploying smart and imaginative public relations programmes that take full advantage of the prevailing news agenda to raise their own profile and demonstrate the expertise of their spokespeople. This course will reveal how to identify and predict the forthcoming news agenda, how to leverage existing news stories for your own benefit, how to draft and sell-in newsworthy viewpoints that generate coverage quickly, and how to extend the lifetime of a story through placed articles, roundtable debates and seminars.